eLearning

eLearning modules offer an interactive, self-paced learning experience that allows learners to engage with content through multimedia, scenarios, assessments, and guided practice. These modules are designed to break complex concepts into manageable pieces while providing opportunities for exploration, feedback, and real-time skill application. Whether used for onboarding, compliance, or performance-focused training, eLearning modules create a structured yet flexible pathway that supports consistent, scalable learning across an organization.

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Tools Used

Articulate Storyline 360, Skybox AI, Canva, Adobe Creative Cloud

Lessons Learned

I learned a lot about both the capabilities and the limitations of working with generative AI. I also learned that I should have started with the scenario first and crafted the learning situation around that.

Highlights

In this training you will find a variety of interactions including click to reveal, personalization using variable triggers, drag and drop knowledge checks, flip cards, a 3D room with markers, and a scenario for the learner to practice and apply skills learned.

Deliverables

eLearning Module | Design Document | Storyboard | Job Aid-Types of Kayaks | Job Aid-The Six Steps of the Sales Pitch

How to Sell the Right Kayak

Project Details

Purpose

Adventure Vessels is a growing company that sells kayaks and related accessories. Previously, the company did not have Sales Associates available to guide customers in selecting the kayak best suited to their needs and experience level. As a result, customers often made purchasing decisions based solely on appearance and price, which frequently led to dissatisfaction and product returns.

To address this issue, Adventure Vessels created a new Sales Associate role. However, these associates required targeted training on kayak types, features, and use cases in order to confidently support customers in making informed purchasing decisions. The business goal of this training initiative was to reduce kayak returns by 30%.

Process

I began this project by defining the performance outcomes Sales Associates needed to achieve in order to confidently guide customers toward the right kayak. With a clear business goal of reducing returns by 30%, I designed the learning experience around a single, intentional instructional path that ensures all critical content is completed. Within that structure, learners are given autonomy to choose the order in which they explore sections, balancing instructional control with learner agency.

I then built the module in Articulate Storyline 360 using advanced platform features to manage progression, sequencing, and completion requirements. I implemented conditional logic and variables to allow flexible navigation while preventing learners from advancing until all required sections were completed.

This project showcases my ability to use advanced Articulate Storyline 360 functionality to design structured, performance-based learning experiences. It highlights my proficiency with variables, conditional logic, and completion gating to manage learner progression while preserving flexibility and learner agency. The module demonstrates how I use Storyline not just for interactivity, but as a tool to intentionally support accountability, instructional flow, and real-world application aligned to business goals.

Tools Used

Articulate Rise 360, Canva, Adobe Creative Cloud, Google Snip, Microsoft Paint

Lessons Learned

Working with the subject matter expert (SME) on this project was an enjoyable and collaborative experience. One of the key challenges was designing an eLearning course for learners who are traditionally resistant to or struggle with computer-based tasks. Given the limitations of Rise, I focused on simplifying a complex process as much as possible to ensure that seniors could navigate the content with ease and confidence.

Highlights

This course contains many interactive elements including a scenario, a process, a three column grid to compare plans, and a labeled graphic with markers that helps the learner navigate the website. It also has a 5 question assessment to reinforce learning.

Deliverable

eLearning Module

How to Select the Right Drug Plan

Project Details

Purpose

Many senior citizens face challenges when trying to choose the right Medicare Drug Plan. With some insurance companies no longer compensating agents to assist seniors, there are fewer resources available for seniors to receive the help they need. This often leads to confusion and frustration. While Medicare encourages seniors to navigate their website independently, the site can be difficult to use and lacks intuitive guidance.

This training is designed to empower seniors with the skills to independently navigate the medicare.gov website. By providing this self-sufficiency, the health insurance agent can focus on other critical aspects of their job during the open enrollment period, ensuring that clients receive the best service possible.

Process

I began this project by identifying the specific pain points seniors encounter when navigating the medicare.gov website, focusing on where confusion and frustration most often occur. I mapped the learning experience around the real steps required to compare prescription drug plans and designed a single, structured learning path that guides learners through the process in a clear and supportive way. To increase relevance and engagement, I incorporated a realistic, story-driven scenario that reflects common situations seniors face during open enrollment, helping learners see themselves in the experience and connect emotionally with the content.

I then developed the module in Articulate Rise, leveraging its clean layout and responsive design to create an intuitive, accessible learning experience. Content was intentionally chunked to reduce cognitive load, with interactions placed strategically to reinforce understanding before learners progressed. The scenario was used as a throughline to contextualize key decisions and reinforce confidence at each step. This approach demonstrates my ability to design empathetic, audience-centered learning experiences and to select the right authoring tool to support both engagement and usability for older learners.

Tools Used

Articulate Rise 360, Adobe Creative Cloud, Canva

Lessons Learned

Becoming a trauma-informed workplace is a complex and long-term process. It's not a quick fix or an easy shift for any company. To address the scope, I narrowed the focus to two key lessons, while still introducing foundational concepts that help learners better understand their own reactions. The training empowers managers to support their employees in navigating their own emotional responses, ultimately fostering a more empathetic and effective work environment.

Highlights

This course has a variety of interactions including a pie chart, a flashcard grid, a sorting activity, a labeled graphic with markers, matching and multiple choice knowledge checks, a process and a tab interaction, a timeline, as well as a scenario, to help management practice skills and pass on this knowledge to employees.

Deliverable

eLearning Module

Trauma Informed Workplace

Project Details

Purpose

After navigating the challenges of the pandemic, which deeply affected employees and their families, Styles[Trending] employees then faced a natural disaster. A year after recovery, the company saw significant declines: 50% lower productivity, 25% higher absenteeism, 10% increased disciplinary actions, and higher turnover.

This training was developed to educate upper management on converting the workplace into a trauma-informed setting. Recognizing the need for trauma-informed practices, the CEO initiated this training to help upper management address these issues. The first two lessons were specifically designed to reduce disciplinary actions and create a supportive work environment.

Process

I began this project by analyzing the organizational context and performance data following the compounded impact of the pandemic and a natural disaster. With clear indicators such as decreased productivity, increased absenteeism, and rising disciplinary actions, I identified the need for targeted intervention at the leadership level. Rather than attempting to address trauma-informed practices broadly, I intentionally focused the training on the first two lessons most likely to influence managerial behavior and reduce disciplinary actions. This ensured that the scope remained practical, relevant, and aligned with executive priorities.

I developed the module in Articulate Rise to support reflective, self-paced learning for upper management. The course was structured to build awareness first, then guide leaders toward actionable changes in how they respond to employee behavior and emotional needs. Scenarios and reflective activities were embedded to help managers connect the content to real workplace situations and examine their own responses. This design approach demonstrates my ability to translate complex, emotionally sensitive topics into clear, performance-focused learning experiences that support organizational recovery and long-term culture change.

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